I recently purchased a t-shirt on Amazon. Upon receiving the order details via email, I noticed that they had sent a different size than what I ordered. I proceeded to call customer service to correct the transaction. Alas, it was already shipped and too late to cancel.
The nice lady said she would issue a refund and place an order for the size I wanted. I would have to refuse acceptance of the original order (meaning I would have to stand lookout for the FedEx truck), or return it myself (on my dime), or be charged for both shirts.
After some thought this is just getting too complicated. If I’m lucky enough to catch the FedEx truck I’ll have to run inside and compare order numbers while he’s waiting to make sure I refuse acceptance of the correct unwanted shirt. I’ll just keep both shirts, hoping at least one fits. At $18 it ain’t worth the hassle.
By the way, take a look at the size offerings below and tell me which one you would choose without any additional info about the actual physical measurements of the shirts. “Medium Youth” seems kinda vague to me.
Blah! Life is short enough as it is.
Psst! Don’t tell Marianne, it’s a birthday gift for her. 45. Old.
In my experience, Amazon is really easy to work with on returns. It’s odd that the customer service rep said that return shipping would be on your dime. When you return anything via your account on their site you’re asked for the reason you want to return it. If the return is because of their mistake, then they (in my experience) always issue you a pre-paid (their dime) shipping label. I’ve had to return several things over the years (I once ordered a guitar case and they somehow sent me a Barbie Malibu beach house, I shit you not!), and when it was their mistake, they always covered the return shipping. I’d accept both shirts and return the wrong one via Amazon.com.
I’m almost always happy with Amazon. But the same thing appears to be happening to them as with other Internet companies once they approach gargantuan status and try to create something akin to a monopoly (Microsoft, Apple, Google etc.). They become dickish. Did you read about their warehouse employees who are required to pass a checkpoint to be frisked for contraband before going home? Fair enough, people steal, but they have to punch out first and then line up for the pat down, which routinely takes 30 minutes or more. Off the clock. Dickish behavior. Anyway, like I said, life is too short. Barbie house, lol!